OUR SERVICES

What We Can Do For You

Our philosophy includes the integration of an A-H-C framework into businesses, whereby isolated decisions (Actions) are transformed into automatic behaviours (Habits), which ultimately results in an organisational identity (Culture). Company culture is therefore not merely a set of stated values … it is what people do together when it matters most!

Concept-2-Creation

Expert guidance to bring your vision to life
BRAND

Concept and creation of a stand-out, meaningful brand identity that will spearhead the development of your new business. 

LOCATION
Define if you looking for a business that predominantly targets passing trade, or want a business that is truly a ‘destination venue’. 
OPERATIONS
From menu choices, recipe development, sourcing through to recruitment and training of those talented people who will nurture your business on a daily basis.
MARKETING
Optimal vehicles to publicise not only the venue opening event, but also the ongoing business via effective social media, loyalty programmes & local advertising. 
FINANCIAL

Robust funds planning with defined time frames to ensure not only a timely launch on budget, but also a 12-month plan to deliver against your profit goals.

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Today-2-Transformation

Enabling established venues improve 

BRAND

Has the concept of your brand eroded over time … let us help you anticipate trends to stay relevant in today’s highly cluttered hospitality environment.

OFFERING

Does your venue still look welcoming and clean, has the food and beverage menu retained it’s appeal … we help you evolve and stay ahead of your competition.

OPERATIONS

Have your team and suppliers maintained great service and is your technology up to date … we provide full assessments and action plans to improve performance. 

TRAINING
On-going training is key to maintain first class team performance build recognition, reward and incentive programmes to deliver results.
PROFITABILITY

What targets are being missed … we work with you to establish realistic financial measures, reporting, margin and gross profit improvements.

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Stretched-2-Strengthened

Delegate overseeing your daily businesses to us, to enable you to focus on new projects

COMMERCIAL

Maintain and build service levels … ensure the customer experience is meeting your goals and sales targets are being achieved. 

OPERATIONS

Support your team on maintaining current work processes, stocks are fully audited … and suppliers are delivering against your defined expectations.

TEAM TRAINING

Run on-going training sessions and event to ensure standards are clear and maintained … recruitment planning and activation as necessary. 

PROFITABILITY

Advise if targets are being missed … and provide guidance on necessary financial measures, reporting, margin and gross profit improvements.

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HOW DO WE DO IT

Essentials at a Glance

Things we think will help and should know before you contacting us
Experience & Expertise
Our core areas of expertise are hospitality and financial management, which go hand-in-hand in creating a new business or growing an existing business successfully. Many really good catering establishments fail because of poor financial planning … if margins are too tight and fixed costs too high … then the business will fail. We ensure current best-practice strategies are in place from day one!
Approach & Methodology
Our approach is first to listen and learn about your project, and then to work together to define and measure success. Typically on a new hospitality venture this is a structured process, however for problem solving in an existing business this is more likely to be a flexible process, integrating your team. We believe that seamless communication is paramount to a successful collaboration!
Logistics & Cost
Your project timeline and our expected time commitment will be clearly agreed and documented upfront; every project is unique so therefore so is pricing. Dependent upon the agreed strategies and success measures, our fees can be structured hourly, fixed or success-based; we will be transparent and clearly define what is included and do not take commissions from third parties. 
Outcomes & Knowledge Transfer
We will agree and clearly document upfront, all strategies, deliverables and expected outcomes. Projects will  include required training on procedures or new systems et cetera to empower your team to deliver sustainable success for your venue. All sensitive information that is shared or developed as a part of our working together will remain confidential beyond the term of our defined contract with you.